PSP is used by the world’s leading organizations. It simultaneously utilizes enhanced best practices found in the disciplines of: Organizational Effectiveness, Operational Effectiveness, Organizational Development, Sustainability, Cultural change-work, Leadership Development, and Executive Coaching.
Verizon
Verizon Dominicana was a wholly owned subsidiary of Verizon International. Today, known as Claro, they are a subsidiary of Carlos Slim Helu’s America Movil. They remain the dominant provider of broadband internet services, local wireline and wireless telecommunication services in the Dominican Republic. Against all odds, Verizon Dominicana has achieved remarkable success in last 10 years. New competition emerged for this former telecom monopoly at the time the country’s economy entered into a deep recession with massive devaluation (80%) and high inflation (43%). Longwave was asked to strengthen all aspects of capability and strategic direction: vision, mission, culture, operational alignment, service excellence, financial performance, and leadership. Amidst these challenges, a great company emerged; Verizon Dominicana / Claro not only achieved its financial objectives
(increasing its revenue despite an 80% devaluation), they have increased market share, dramatically reduced customer turnover rates, achieved an employee satisfaction rating of 85%, and were recognized as one of the top 25 Best Employers in all of Latin America in a study by Hewitt & Associates.
BP
BP is a global energy business, involved in every aspect of the complex energy system that drives the world. it operates in more than 70 countries worldwide, finding and producing oil and gas on land and offshore. BP moves energy around the globe and manufactures and market fuels and raw materials used in thousands of everyday products, from mobile phones to food packaging. This reach and deep capability makes BP one of only a very few companies equipped to deliver light, heat and mobility on a global scale. Longwave was engaged to provide leadership development and coaching, culture and engagement, innovation and performance, merger integration, safety, and operational performance consulting for BP operations and joint ventures throughout North and South America, Asia, and Europe. In addition, Longwave was central to BP’s successful responses to three major events: the nationalization of their Venezuela operations, the Texas City Refinery explosion, and the Deepwater Horizon event in the Gulf of Mexico – including the design, development and deployment of a new Safety and Operational Risk Group whose mission has been to support safe, reliable and compliant operations across the globe.
United States Association of Former Members of Congress
The U.S. Association of Former Members of Congress was founded in 1970 as a nonpartisan, nonprofit, educational, research, and social organization. It was chartered by the United States Congress in 1980 and has approximately 650 members who have represented American citizens in both the U.S. Senate and House of Representatives. It is a 501(c)(3) tax-exempt, non-profit organization. Originally conceptualized as an alumni organization to keep former Members connected on a social basis, it has grown into a NGO offering substantive domestic and international programs for its members. It teaches about the crucial role of the legislative branch in a representative democracy and promotes the ideals of public service to high school and college students, as well as the community at large. Longwave has engaged in a detailed, in-depth visioning, strategic planning, leadership development, and organizational strengthening process which has set the Association on a very exciting path: that it can play an integral and impactful role in reconnecting American citizens with their government, and also showcasing that public servants, no matter what their party label is, can work together for the good of the United States. Thus far, Longwave’s work has resulted in a 5-year vision, comprehensive strategic plan and enhanced capabilities for the Former Members of Congress which has, at its core, the aim to strengthen bipartisan relationships across Capitol Hill.
Univar
Univar is the world’s 2nd largest global chemical and ingredient distributor, and value- added service provider. They safely deliver chemistry (products, expertise, and relationships) that helps customers improve their quality of life through: affordable energy, clean drinking water, reliable food sources, and products that improve health, homes and environment. Longwave was engaged to solidify this pivotal acquisition of the chemical distribution operations of McKesson. This included strategy and leadership development, as well as cultural and operational alignment throughout all North American and European operations. This subsequently supported Univar’s sustained global growth and has enabled it to rise to become the second largest chemical distributor in the world.
ATT
ATT is the world’s largest telecommunications company by revenues whose mission it is to connect people with their world everywhere they live, work and play – and do it better than anyone else. Their ability to deliver on this promise is backed by their global network, which carries more than 185 petabytes of data traffic on an average business day and connects businesses on 6 continents representing 99% of the world’s economy. As wireless telecommunications were becoming the future of the industry, Longwave was asked to work with nearly every executive, most management team members and regional operating units to provide strategy, leadership development and coaching, culture and engagement, innovation and performance, merger integration, and operational performance consulting to the growing McCaw Cellular company – to build a sustainable enterprise. The founders sold the company to ATT for nearly 12 billion dollars just 5 years later. Longwave remained a core resource to the company for the next 12 years as ATT became the telecom giant we know today.
Telefonica
When the Colombian government granted operating licenses for mobile telephony, the 22 of January of 1994, three private capital companies emerged: Celumóvil for the
eastern zone, and Celumóvil de la Costa for the northern zone. Initially, Celumóvil had the participation of the Santo Domingo Group as the main shareholder and ATT as an industry partner. Finally, in 2005 BellSouth sold its share of cellular telephony operators in Latin America to the Spanish multinational Telefonica, which operates under the corporate name Telefonica Moviles, Spain’s multinational broadband and telecommunications provider with operations in Europe, Asia, and North, Central, and South America – one of the largest telecom providers in the world. Longwave was engaged to work with all senior leadership and their direct reports across the entire organization to provide strategy, leadership development and coaching, culture and engagement, and financial and IT consulting as the organization traveled through its initial startup, into organizational adolescence, and the early stages of operational maturity.
VF Corporation
VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans, The North Face, Timberland, and Dickies.
Founded in 1899, VF is one of the world’s largest apparel, footwear, and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. Longwave was asked to provide executive coaching and mentoring, financial acumen & innovation programs and leadership team development for the Global Supply Chain and the Strategy & Innovation Group. Additionally, Longwave was asked to provide its “Predictive Enterprise Risk’ program to Global Supply Chain. Born of our experience with the Deepwater Horizon event in the Gulf of Mexico, our proprietary approach tests for and builds organizational agility; the capability to sense, understand and courageously tackle emerging strategic and operating risk in support of their new global Sustainability & Responsibility strategy, Made for Change. This further elevates the role of sustainability at VF. Steve Rendle, CEO states: “Not only will we continue to aggressively reduce our environmental and social footprint, but we will also use our sustainability platform as a powerful way to drive meaningful and lasting changes.”