Verizon Dominicana was a wholly owned subsidiary of Verizon International. Today, known as Claro, they are a subsidiary of Carlos Slim Helu’s America Movil. They remain the dominant provider of broadband internet services, local wireline and wireless telecommunication services in the Dominican Republic. Against all odds, Verizon Dominicana has achieved remarkable success in last 10 years. New competition emerged for this former telecom monopoly at the time the country’s economy entered into a deep recession with massive devaluation (80%) and high inflation (43%). Longwave was asked to strengthen all aspects of capability and strategic direction: vision, mission, culture, operational alignment, service excellence, financial performance, and leadership. Amidst these challenges, a great company emerged; Verizon Dominicana / Claro not only achieved its financial objectives
(increasing its revenue despite an 80% devaluation), they have increased market share, dramatically reduced customer turnover rates, achieved an employee satisfaction rating of 85%, and were recognized as one of the top 25 Best Employers in all of Latin America in a study by Hewitt & Associates.